Terms & Conditions

KingAuthor is committed to protecting our authors, our business, and the integrity of every transaction. As an online, digital publishing service based in the Caribbean, we operate layered fraud-prevention controls that balance security with a smooth customer experience. This policy explains what we do, how we screen for and respond to suspected fraud, what we expect from customers, and how disputes are handled.

6.1 This policy exists to prevent, detect, and respond to fraud quickly while protecting legitimate customers and complying with applicable Caribbean data-protection and financial rules.

6.2 Our policy protects:
(a) Payment card transactions and billing information.
(b) Customer accounts and authentication credentials.
(c) Manuscripts, deliverables, and project files.
(d) Our systems, reputation, and financial relationships (payment gateway, acquirers).

6.3 We combine automated screening, industry-standard payment controls, manual review, and staff training to prevent fraud.

6.4 KingAuthor handles suspected fraud & incidents by:
(a) Immediate hold: Suspected fraudulent orders are put on hold; digital deliverables are not released until verification.
(b) Customer contact: We will attempt to contact the purchaser (email and phone) to verify identity and transaction intent. Legitimate customers can usually resolve holds quickly by responding and confirming details.
(c) Evidence & escalation: If a claim of fraud persists, we collect and retain evidence (order logs, communication, IP, device fingerprint, proof of delivery) and work with our payment processor and acquiring bank for chargeback representment if appropriate.
(d)Reporting: For confirmed criminal activity (stolen cards, identity theft), we will cooperate with law enforcement and may report incidents to relevant authorities and payment partners.

6.5 KingAuthor handles chargebacks and disputes by:
(a) Contesting invalid chargebacks when justified: KingAuthor maintains records of orders, delivery timestamps, communications, and proof of digital delivery. If a chargeback is illegitimate (e.g., cardholder received the file and then disputes), we will submit evidence to the card issuer for representment.
(b) Customer-first approach for genuine issues: Where a customer has a legitimate complaint (unauthorized charge, non-delivery, or quality issue), we will attempt an amicable resolution, such as reissuing the file, offering remediation, or act in accordance with our Refund & Cancellation Policy where appropriate.

6.6 Because we deliver digital goods, we follow specific protections for virtual-delivery merchants; delay or gate final download until order clears (for flagged transactions), embed non-removable watermarks or low-friction authentication steps for high-value deliverables when appropriate, and maintain clear records showing when files were created, uploaded, and sent to the verified customer.

6.7 Though we are primarily a digital services provider, we watch for AML red flags (suspicious payment patterns, high-value transactions from high-risk jurisdictions, or unusual source-of-funds behavior). Where required by local law or our payment partners, we may request additional identity verification or refuse service pending resolution. We comply with relevant regional guidance and cooperate with authorities when required.

6.8 KingAuthor’s data, logging, and retention practices include:
(a) Comprehensive logs: Transaction, IP, device, and communications logs are stored securely to support investigations and representment.
(b) Retention period: We retain fraud-relevant records for a minimum period needed to defend against disputes and comply with legal obligations (see our Privacy Policy).

6.9 Staff handling payments, support, and account verification receive regular training on fraud indicators, privacy handling, secure data access, and escalation procedures. We enforce least-privilege access and require MFA for admin access.

6.10 We employ TLS/HTTPS for site communications, strong access controls internally, role-based permissions, and maintain logs and monitoring to detect suspicious activity (see our Privacy Policy).

6.11 KingAuthor requires its Clients to:
(a) Keep your account credentials private and enable MFA where available.
(b) Use a card in your name and ensure billing details match the cardholder’s information.
(c) Check bank/ card statements and report suspected unauthorized charges to us and your bank promptly.
(d) Respond to verification emails or calls quickly if your order is flagged (most holds are resolved with simple confirmation).

6.12 If your order is held or declined for suspected fraud and you believe this is an error, email info@kingauthorpublishing.com with subject “Fraud Review — [Order #]” and include identification and order details. We will acknowledge within 2 business days and advise next steps (verification documents, timeline). If you disagree with our final decision, you can request escalation to management and, ultimately, mediation or dispute options with your card issuer as described in our Refund & Cancellation and Privacy policies.